Frequently Asked Questions

As our company name suggests we are affordable & reliable specialists in all perspectives of boiler repairs, boiler maintenance and boiler installations, however, we also provide both routine and emergency plumbing services to homeowners and landlords across the Medway Towns and Maidstone.

Below you will find the answers to some of the frequently asked questions that we receive from potential new customers. Please feel free to get in touch if you have any further questions regarding these or indeed any other matter.

We do not charge a call out fee, our Fee’s are honest and straightforward, as they should be. We do not believe in hidden charges and all work is subject to a simple hourly labour rate + Vat. (see more on our fee’s page)

Our expert plumbing, boiler and heating engineers serve the whole of Medway, Maidstone, and the Kent areas. A list of the areas that we serve can be seen on out locations page.  Please note that these areas are listed but not limited too.  If you need help just drop us a line to check on our availability.

Well that’s a bit of a leading question, as we do not believe that care plans deliver the best value for money to you the general public. If you think about it you would be much better off opening a savings account and saving the money each month yourself, if then a costly repair or replacement is required you will have more than enough funds saved to cover any potential fee’s. Care plans are simply put just a revenue generator for the national companies and in our opinion an overly excessive cost to you the customer.

We do undertake insurance work, but do not deal directly with the insurance companies. In most cases we have found that insurance firms will ask you to get a few quotes for the work that you require, which we are happy to help you with by providing a written quotation. However we would del with you directly if you want work carried out. Plus there are only so many hours in the day, and loyalty to our existing customers is of paramount importance to us.

It’s important that anyone entering your home does so with the utmost respect, hence we will always use shoe coverings together with any Covid PPE when undertaking work within your property.

Reliable Plumbers Medway Ltd, take enormous pride in our work and the way we conduct ourselves in your home, we always look after our customers in the same respectful manner that we appreciate in our lives. As a result the simple answer is YES. We always clear up after any work undertaken.

Without a doubt, over the last twenty years it has been essential role for us to be able to provide any construction work that would be required relating to any of our plumbing and heating services.

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